Student Research Symposium Program Portal: Submission #263

Abstract This study explored the communication barriers that existed between employees who spoke different first languages, particularly those who did not speak English fluently. Understanding these communication dynamics was essential to uncover the reasons behind conflict and confusion that arose in multilingual work environments. The research addressed these issues by examining the nature of microaggressions and identifying strategies to improve communication and inclusivity among café employees with diverse cultural and linguistic backgrounds. The study investigated how communication between workers who did not share the same first language was shaped by cultural differences. Specifically, it focused on the experiences of non-English-speaking café employees, exploring how these differences impacted daily workplace interactions and overall collaboration.